I've read all those posts in these foruns since i have the same problem: can't save a single PDF in Illustrator CS2. The installer for Office 2004 apparently left some incompatible common framework on my machine, which it is not prepared to correctly detect and remove or update because nobody at Microsoft had such a stale environment.) Nobody else here at Adobe is having this problem, and it is almost certainly is due to the fact that I had previously been using a very early version of Microsoft Office X, one that was released concurrently with OS X itself, and had not updated it for many years. (For more than a month ever since I upgraded to Microsoft Office 2004 as part of Adobe's Exchange migration I have had the same kind of problem with Microsoft Entourage, that it will not access my Exchange account. Simply uninstalling and reinstalling CS or CS2 does not work. This "solution" is daunting and undoubtably overkill most likely there are just one or two PDF-related conflicting files and/or registry entries that must be removed, but there is insufficient data to identify which ones they are. The only common pattern I have noticed in the forum posts is that the saving difficulties seem to be related to text, and that the only reliable solution is to manually remove all Adobe software including the Common Files and the registry entries from the machine and reinstall all the Adobe applications. (I don't know what those instructions are.) What version of Windows are you on? What service packs have you installed?Īre you an administrator of your machine?Īre you using any font management utilities? If so, which ones and what version?Īnd whatever instructions you usually give for finding out about relevant Adobe common files. What version(s) of Illustrator were you using before you installed your current version?ĭid you install a tryout version of Illustrator before you installed the regular version? What other Adobe applications and versions do you have installed? Might I suggest some additional questions?ĭoes your file contain text? If so, does the problem occur with files that don't contain text? If you feel as strongly as I do about it, how about a mass mailing to theĪdobe forums and let them know how you feel.They might eventually get the I'm sure there must be thousands of us out here that paid for this defective Adobe software and received a load of junk for their money. The shelves until they had a solution, yet Adobe seems not to have even Still suffering in November, more that 8 months and still no word fromĪny self respecting company would have pulled the offending software from It would appear that this bug was evident way back in March, yet here we are How can their credibility withstand issuing software that can't even I find it amazing that Adobe can release software with problems such as To be considerable traffic on this apparent "BUG" in illustrator, it also Since then I have checked the Adobe forum for Illustrator and there appears Thanks in advance to all those that take the time to reply. Please has anyone else come across this, or can anybody advise a solution to I have uninstalled and reinstalled without success. I can save in other formats without problem, but I can't save my work in the Get the same "an unknown error has occurred", when I try to save it When saving work in the "Save as" or "Save a copy" I get "an unknown errorĮven if I open work made prior to the upgrade from CS and then amend it, I "Have updated to CS2, everything fine except in Illustrator.
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